Important Customer Rules
| Rule | Explanation |
|---|---|
| Report issues quickly | Complaints must be reported within the allowed time window |
| Provide proof | Photo or video evidence is required for claims |
| Used items are not eligible | Products used for several days cannot be returned |
| Change-of-mind returns not accepted | Ordering carefully is the customer’s responsibility |
| Replacement preferred over refund | Store prioritizes replacement to resolve issues |
