(Strict policy and Rules please check this before ordering product)
| Situation | Customer Requirement | Store Action | Important Rule |
|---|---|---|---|
| Damaged product | Must report within 48 hours of delivery with photo/video proof | Free replacement provided | Product must be unused |
| Wrong product received | Must report within 48 hours with proof | Free replacement provided | Wrong item must be clearly visible in proof |
| Missing item / empty box | Must report within 24 hours with unboxing video | Replacement or refund after verification | Without unboxing video claim may be rejected |
| Product defective | Report within 48 hours with proof | Replacement provided | Product must not be used |
| Replacement not available | Valid complaint required | Refund issued | Refund processed after verification |
| Customer changes mind | Not allowed | Request rejected | No return or refund |
| Used product | Not allowed | Request rejected | Product must remain unused |
| Request after several days | Not allowed | Request rejected | Requests must follow time limits |
| Return request | Only accepted for damaged or wrong items | Store may arrange solution | Product must be unused |
| Cancellation before shipping | Allowed | Full refund for prepaid orders | COD orders simply cancelled |
| Cancellation after shipping | Not guaranteed | Customer may refuse delivery | May result in shipping charges |
